The helpdesk module is a web based add on module for Timesite, it supports email and SMS alerting, has a full audit trail and allows time and expense billing data to be allocated to each ticket. The seamless integration of our helpdesk ticketing module with our unique & individual Timesheet Software solution ensures that you not only have a great helpdesk solution but billing for help desk tickets could not be easier.

Tickets can be auto created via user defined schedules allowing for simple management of reoccurring jobs. Time and expenses can be associated with individual tickets and invoicing can be done on a ticket by ticket basis. Our No Nonsense Timesheet Management Software is a useful time and billing tool that benefits everyone from consultants, lawyers and engineers.

All work, notes and actions are recorded against each ticket allowing for a complete audit trail. This module forms an integral component in our Total Project Management Solution.

Clients can be given access to create/view/modify their own tickets. Tickets can be transferred or reallocated to different resources.

Register today to review our unique software solution and to get a free 30 day trial or the free 3 user version. Contact us for a demo or more information.